A jungle of tickets becomes two cards in Lisbon


The commuters of Lisbon used to live in a jumbled jungle of different tickets for the trams, buses, ferries, trains and underground. Each one of the 14 operators had its own bouquet of tariffs.

Now it has been cleaned up and all put on only two cards – one for frequent users and the other for more occasional travellers. “Until 2000, you really needed to be an expert to understand all the ticket systems and which tickets were the best for you. Most people need intermodal transportation,” says João Almeida, systems integration manager at the Link consultancy.
The 14 operators, both private and public, developed a Calypso contactless smart card ticketing system with two cards. The Lisboa Viva pass is personalized with a photo of the holder. It carries
a dual-interface chip where customer ID and tickets or long-term passes are loaded electronically. So far, 840.000 cards have been issued.
The Sete Colinas card is a completely electronic and contactless paper ticket. It is not reloadable. The card replaced all old paper tickets but with a new set of integrated fares.
“Now people don’t have to decide on operators or where to travel when they buy their cards,” says João Almeida. “The user friendliness and simplicity of the fare system are the main advantages for the citizens of Lisbon.”
One idea for the future is to integrate the parking payment system in the cards. The idea is that once the car users have the option of public transportation already in their pocket, they will hopefully become at least occasional users.


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No 5, June 2005

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Earlier issues

No.1, Aug 2003 - Access Restrictions

No.2, sept 2004 - Clean Vehicles

No. 3, Nov 2004

Ticketing – a crucial tool for increased use of PT

A jungle of tickets becomes two cards in Lisbon

Personalized smart cards in Lyon

More environmentally-friendly modes of transportation

Lille transport operators builds Intermodality nodes

New trends in urban transportation policy in Pécs

Real time information in Stockholm helps both staff and passengers

Stockholm goes for biogas buses

A bus designed for Pragues narrow streets

Bremen monthly bill

Integrated Mobility Centre in Graz

In brief...

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