Real time information in Stockholm helps both staff and passengers
Help is on its way. Staff on trains, buses and metro soon dont have to hide anymore out of embarrassment. When bewildered passengers ask about delays, staff at Stockholm Transport will know what is going on.
From 2006, the new real-time information system will be implemented to give the staff constant access to the latest information about the transport services and the traffic situation in general.
“If there are disruptions, the staff will know about it. And they can make good recommendations for what passengers should do. This makes the staff more motivated and they don’t have to hide,” smiles Björn Holmberg, project director at Stockholm Transport (SL).
The passengers themselves will also have access to the latest information, regardless of where they are, on a bus, at a station or at home. During the trip, updates will be available from screens, mobile phones and palm computers, as well as through old-fashioned loudspeakers.
The abundance of information will also cover stretches that travellers have to walk when changing buses, trains or metros. And all the information is of course available on the internet. If disruptions occur, the passengers will be able to change their plans quickly. The 2.3 million trips made every day will be easier to perform with Stockholm Transport in the greater metropolitan area.
“We can both solve the problems and give information about alternatives,” Björn Holmberg says.
The Real-time platform will be used by all transport systems. For buses, new on-board computers will be installed in 1.900 vehicles. A GPS signal every 30 seconds will tell both the traffic control center and waiting passengers where a particular bus is and when it will arrive at a certain bus stop.
“The BusPC system is being installed now. A computer voice tells which stops are coming up and the names are also shown on displays,” Björn Holmberg says.
The system has the ability to communicate with traffic lights to give buses priority. Another benefit is that drivers can feel safer since their exact position is known. The information about the bus’s location is also sent automatically to the ticket machine, so fares can be calculated correctly.
Kicki Roos, Stockholm Transport (SL)
+46 8 686 14 50. firstname.lastname@example.org